Refund Policy

Thank you for choosing Smart Home Automation. We strive to provide high-quality smart home products, installation services, and customer support. This Refund Policy outlines the terms and conditions regarding refunds, cancellations, and returns.

1. Service Cancellation

Customers may request cancellation of a scheduled service before work has commenced.

  • Cancellations made at least 24 hours before the scheduled appointment may be eligible for a full refund.
  • Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
  • Services already completed are generally not eligible for a refund.

2. Product Returns

If physical products are supplied through our services:

  • Products may be returned within 14 days of delivery, subject to approval.
  • Returned items must be unused, undamaged, and in their original packaging.
  • Proof of purchase is required for all return requests.
  • Certain custom-ordered or special-order products may not be eligible for return.

3. Refund Eligibility

Refunds may be approved under the following circumstances:

  • Product received is defective or damaged.
  • Incorrect product was delivered.
  • Service cannot be provided due to reasons within our control.
  • Duplicate payment or billing error.

Refund requests are reviewed on a case-by-case basis.

4. Non-Refundable Items and Services

The following are generally non-refundable:

  • Completed installation services.
  • Custom-configured smart home systems.
  • Special-order equipment or products.
  • Services affected by customer-provided incorrect information.
  • Subscription or monitoring fees already used or consumed.

5. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 7 days of delivery.
  2. Provide photographs and a description of the issue.
  3. Our team will review the request and provide replacement, repair, or refund options where applicable.

6. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

  • Refund processing may take 5–10 business days.
  • Processing times may vary depending on the payment provider or financial institution.

7. Installation and Technical Issues

If a technical issue arises following installation:

  • Customers should contact our support team for troubleshooting.
  • We will make reasonable efforts to resolve installation-related issues.
  • Refunds may be considered only if the issue cannot be resolved and is determined to be the result of our service.

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

9. Contact Us

For refund, return, or cancellation requests, please contact us: